Stock permitting, most orders are despatched within 2-5 working days.
Delivery is usually made via a carrier Monday to Friday 8.30 – 6pm and in most cases does require a signature. NB - Our carriers are contracted to deliver to your front door only.
We can also quote for a Saturday delivery - please call us on 020 8445 2888
Postage and Packaging Rates
*Standard Delivery to most United Kingdom addresses (excluding Channel Islands, and 'Highlands and Islands' for which a quote will be supplied): £6.95
This is non-refundable, and takes approx 2 – 5 days to reach you
*Next Working Day Service: £16.95 / *Next Working Day by Noon: £35.00
Orders for next day delivery must be placed by 1pm. If placed after 1pm, on a weekend or bank holiday, the order will most likely be despatched the following working day. There are a small number of more remote postcodes to which this service may take an extra day to reach. Please ask if you would like us to check your address is one such place.
* Large Item Postage: £50.00
Some of our larger items will incur a higher postage rate. This will be stated on the product description. You are still free to collect these items from our warehouse or shop free of charge.
*Same Day Delivery: £45 (London postcodes N, NW, E, EC, SE, SW, W)
Orders for same day delivery must be placed by 5pm. Specify a time bracket for your delivery to arrive in the special text box when selecting the delivery method. Orders placed past 5pm or on weekends/bank holidays will be despatched the following working day so please specify a time you will be at the delivery address on the following day.
*International / Non UK Mainland Delivery:
Orders to non-UK addresses/ Channel Islands / 'Highlands & Islands' will be provided with a delivery quote for approval before payment or shipment takes place.
*Collection From Warehouse / Kings Road Store: FREE
If you wish to save on delivery and collect the goods personally, please select either the Collect From Warehouse or Collect From Kings Road option. Collection orders are prioritised because they do not need packing: we telephone you as soon as the order is ready to collect.
Please try to have your goods delivered to an address where someone will be available to accept your parcel. If this is not possible, please contact us and we will attempt to help, similarly if an item is urgently required, we may also be able to assist. Delivery of some items to certain areas carries a supplementary delivery charge - we shall advise you of a quote for your approval before charging/shipment. We reserve the right under certain exceptional circumstances to make a 15% restocking charge.
Payment is not taken until goods are ready for despatch.
All damages/shortages must be reported in writing (email is fine) within 5 days of receipt. Outside this timeframe we regret that we are unable to assist with replacements etc. We strongly recommend that you inspect your delivery the moment it arrives so that we may assist in the unlikely event of a problem.
First Order Discount Promotions
If your household has ordered previously, any 'new customer' promotion we may run will not apply. Prior orders by spouses, partners and children will prevent these promotions from applying.