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Postage and Packaging Rates
*Standard Delivery is £6.95 to most United Kingdom addresses excluding Channel Islands for which we will quote, and 'Highlands and Islands' which is £13.95. Please note that some postcodes which are neither Highlands nor Islands still come under this bracket. Shipping for orders over £80 is FREE to mainland UK address (except where the postcode is on the 'Highlands and Islands' surcharge list)
This is non-refundable, and (stock permitting) takes approx 2-5 working days to reach you
*Next Working Day Service is £9.95 and *Next Working Day by Noon is £14.95
Orders for next day delivery must be placed by 4pm. If placed after 4pm, on a weekend or bank holiday, the order will most likely be despatched the following working day. There are a small number of more remote postcodes to which this service may take an extra day to reach. Please ask if you would like us to check your address is one such place.
* Large Item Postage is £50.00
Some of our larger items will incur a higher postage rate. This will be stated on the product description and automatically added at the checkout. You are still free to collect these items from our warehouse or shop free of charge.
Orders to non-UK addresses/ Channel Islands will be provided with a delivery quote for approval before payment or shipment takes place.
All damages/shortages must be reported in writing (email is fine) within 5 days of receipt. Outside this timeframe we regret that we are unable to assist with replacements etc. We strongly recommend that you inspect your delivery the moment it arrives so that we may assist in the unlikely event of a problem.
* First Order Discount Promotions
If your household has ordered previously, any 'new customer' promotion we may run will not apply. Prior orders by spouses, partners and children will prevent these promotions from applying.