Frequently Asked Questions
Q: How are your measurements listed?
A: Width x depth x height in centimetres. Sizes quoted are the full externals including handles etc. Round products are listed diameter x height.
Q: Where's my stuff?
A: The easiest way to find out is simply to ask us, either by telephone on 020 8445 2888 or by emailing firstname.lastname@example.org quoting your name and order number - we can see which carrier we used and track your parcel(s) accordingly.
Q: Do we sell to the trade?
A: We are always happy to sell to the trade such as interior designers. We offer 5% discount which increases to 10% when £500 (excluding VAT) of sales has been made in the first year of trading. We can only entertain a trade order with an official purchase order. Payment terms are cleared funds only or a credit card.
Q: How long will it take for my order to arrive?
A: Usually within 3-5 working days - we will let you know if for any reason your goods may take longer.
Q: I want to return something. How do I do this?
A: We will gladly refund or exchange any item which you are not happy with. We will pay return postage on any defective item, however, should you not like an item and wish to return it, you will be responsible for return postage. Heavy or outsize goods can be collected at a minimum charge of £50. Please note your original postage payment is non-refundable.
All items must be returned within 14 days of purchase with original packaging intact. Please return your goods to us yourself or call us on 020 8445 2888 and we should be able to arrange collection in most instances - from most addresses a normal-sized parcel costs £13.95 to collect. Please note that proof of posting is not proof of receipt by us.