We will gladly refund or exchange any item which you are not happy with. Should you not like an item and wish to return it, you will be responsible for return postage costs. Heavy or outsize goods can be collected at a minimum charge of £60 (this applies to very few items on the site, those which need a two man delivery or pallet). Please note your original postage payment is non-refundable.
All items must be returned within 14 days of purchase receipt with original packaging intact. We recommend using www.parcel2go.com to send your goods back: they have a number of different reasonably-priced shipping options. We strongly recommend insuring your parcel against damage, as we are unable to refund or exchange goods received in an unsaleable condition. Please pack your goods up as safely as you possibly can to minimise the potential for damage.
Please enclose a covering note (or a copy of your delivery note) telling us who you are and what you'd like us to do. Please note that proof of posting is not proof of receipt by us.
All returns should be sent to:
Holding Company Returns
c/o Trade Counter Distribution
Mendlesham Industrial Estate
Re-stocking fees We reserve the right to charge a 20% re-stocking fee under exceptional circumstances.
All damages/shortages must be reported in writing (email is fine) within 5 days of receipt. In instances of damage, please supply photographic evidence of the damage including the packaging. Outside this timeframe we regret that we are unable to assist with replacements etc. We strongly recommend that you inspect your delivery the moment it arrives so that we may assist in the unlikely event of a problem. Please do not send back damaged goods before speaking with us: in some circumstances we may not need them back and a photo will be sufficient.